COMPLAINTS PROCEDURE

We want to provide a first class standard of service. If there are occasions when we do not meet your standards please contact our Managing Director, either verbally or in writing, who will take details of your concerns. He can be contacted on:

16 Bridge Street
Maidenhead
Berks
SL6 8BJ
Tel: 01628 678118
Email: enquiries@lombardinsurance.co.uk

Please quote the details of your Policyholder name and policy number and the reason for your complaint. He will write within five working days to attempt to address your concerns; if our investigations take longer we will provide a full response within four weeks or explain our position and give time scales for a full response.

If you are still not satisfied then you should contact the GISC Dispute Resolution Scheme at

110 Canon Street
London
EC4N 6EU
Tel: 0845 601 2857
Email: complaints@gisc.co.uk.

If you are a small business you may have the right of referral to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 080 1800
Email: enquiries@financial-ombudsman.org.uk