How to Pay

Buying a new policy is just the start.
At Lombard we are happy to help you every step of the way.
You can pay us directly by cheque or credit or debit card, or if you prefer we offer a choice of both in-house and third party monthly instalment plans, which makes it easy to budget and helps with cashflow. You will normally need to make a down payment as deposit.

How do I apply to pay by Instalment Plan?

• First you need to complete the credit application form. We will help guide you through it. You must give us a cheque for the deposit, and complete the Direct Debit application for the instalments.

What happens after you have completed the Credit Application and Direct Debit instruction?

• Your details will be sent to the Finance House.
• At least ten working days before your account is debited you will receive an advance notice.
• The advance notice will confirm the bank details you provided, your direct debit payment schedule and the interest rate that is applicable to you.
• Any future amendments to your banking details or direct debit contract can be complete with a quick telephone call.

What happens at renewal?

• If you wish to continue paying on the same arrangement, no further action is required.
• If you wish to pay us direct then you will need to cancel your direct debit instruction at your bank, quoting your policy number as the reference number.
• If you wish to pay your renewal premium by credit/debit card, we accept all major cards.

What happens if I change my Bank details?

• If you wish to amend your bank details please can you ring us as or the Finance House soon a possible with the new details to prevent any payment being missed.

What happens if there are mid term changes to the policy, which result in additional or return premiums?

• You need do nothing. At least five working days before your account is debited you will receive an amended advance notice given you details of your new payment schedule.

What happens if my bank does not make my payments on time?

• If for any reason your bank does not make your payments, you will receive a letter giving you fourteen days to pay the missed instalment.

If I cancel or do not wish to renew my policy what should I do?

• If you wish to cancel your policy you will need to contact us giving details of the date you wish to cancel the policy, you will also be required to return any Motor Certificate.
• If you wish to cancel the Direct Debit, you will need to contact your bank or building society to cancel the direct debit instruction. Written confirmation may be required.
• If you do not wish to renew your policy you will need to return you renewal document to us. You will also need to cancel your direct debit instruction at your bank or building society.

Please ensure that you are the Bank Account holder or an authorised signatory on the account, or is more than one signature required on the account to authorise debits?

• Otherwise, please arrange for the authorised signatory to complete and sign the instruction.